Terms and Conditions
RENTAL DAY: A rental day extends from 2:00 p.m. the day before your event, to noon the day following your event. If you fail to return your rental items by noon, you will be charged an additional rental day.
DELIVERY, SET UP / TEAR DOWN: Set up / tear down and delivery are not included in the rental price. You can pick up rented equipment at our warehouse location (15 E. Main at the rear door on Mill Street). However, if it is arranged in advance and in writing, we can provide delivery, set up, and tear down.
Delivery/pick-up fees are as follows: $30 for up to three miles, each way. $50 for 3 to 35 miles, each way. Longer distances can be discussed at the time of booking.
Set up/Tear down fees for some of our most typical rentals are as follows: Tables – $1.00 each, chairs – $0.50 each, and linen placement – $0.75/table, concession equipment – $5.00 each, hay bales $2.00 each, furniture – $1.00 each, trash cans – $.50 each, wall panels – $1.00 each, backdrop – $2.00. These fees apply to both set up and tear down.
DELIVERIES: Delivery shall be at our convenience for a pre-determined schedule and fee. Party Fish will make every effort to accommodate your requested delivery time; however, delivery times are approximate and may vary depending on the scheduled delivery slot before you. You grant our employees the right to enter your premises (be you the owner or the leasee) for the sole purpose of delivery, installation (if pre-arranged), pick up, tear down (if pre-arranged), operation (if pre-arranged) of rental goods. Normal delivery and pick up hours are 10:00 a.m. – 4:30 p.m. Monday through Saturday. After hours pick up can be arranged for an additional fee of $150.
All deliveries require a signature by the responsible party at the time of the delivery. Delivery will not be attempted without payment in full 10 business days prior to the event.
Standard delivery is within 50 feet of our truck to a dock, door or readily accessible location – preferable to an interior secured location. If our delivery persons are required to deliver to a location that is more than 50 feet from the truck, upstairs, or via an elevator, or other situations where we can’t maneuver carts and dollies and items must be hand carried, an additional fee of $75 will be charged for delivery and for pick up. Please mention special venue circumstances when making your booking.
Pick up charges will also be assessed at the same rates as deliveries; likewise, pre-arranged tear down service will be assessed at the same rates as set up as described in point #2.
Most rental equipment is not weatherproof. Please make arrangement to protect equipment left out doors. Fees will be assessed for damages to items left unprotected.
CARE of RENTAL EQUIPMENT: Expectations of care for rental equipment are as follows:
- Rinse off all food particles and re-pack dishes and buffet ware in the containers they were delivered. Linens should be returned dry and free from food particles to prevent them from mildewing and excessive staining.
- A reasonable cleaning fee will be assessed for items returned exceptionally dirty.
- The current replacement cost will be charged for items that are not returned or returned broken.
- Concession equipment that is returned broken will be charged to the client if it appears to be broken from misuse.
- Renter will follow manufacturers safety instructions.
- All rental equipment will be stacked or packaged as it was delivered when our drivers arrive to pick up. If the rental equipment must be re-stacked or packaged by or delivery persons without a prior arrangement, a $150 fee will be assessed. Set up/tear down service by Party Fish personnel can be pre-arranged for an additional fee (see current fee schedule).
CANCELLATIONS: Make your rental selections carefully. NO refunds will be given within 30 days of your scheduled event. Cancellations must be made in writing – in person, or to the email address on the website, www.thepartyfish.com.
You can cancel up to 30 days prior to your event without incurring a penalty. Cancellations that occur 29 days or less from your event date will forfeit the full deposit.
Refunds will be processed in approximately 30 days from the date of the cancellation.
PAYMENTS: A 20% down payment must be paid to reserve rental items. Payment in full is required no later than 10 business days before your scheduled event for rentals that add up to $250.00 or more.Rentals amounting to less than $250.00 must pay in full five days prior to the scheduled event. Payment in full will be required before delivery will be attempted.
Party Fish will accept payment by credit card (Visa, Mastercard, American Express, Discover), Debit card, cash, cashier’s check, or company check.
DAMAGES: A valid credit card must be on file to cover damages due to misuse or abuse of rental equipment or shortages and lost items. Your credit card will be charge the current replacement cost of such equipment, or in some instances the repair cost. Damaged items remain the property of Party Fish.
CONTRACT SERVICES: Services other than rentals will be contracted separately and subject to their own terms and conditions.
UNFORESEEN CIRCUMSTANCES: Party Fish reserves the right to cancel, without penalty or punitive relief, a rental engagement due to natural or man-made disasters and circumstances that cannot be foreseen. In that instance, any deposits or other payments will be refunded in full.
Party Fish reserves the right to refuse rentals or service to anyone.
RESPONSIBILITY: Rental equipment will be delivered in good working condition. Customers are expected to use good judgement and follows manufacturer instructions when placing, lifting, and otherwise using rental props, decoration, and equipment. The customer uses and operates rental items at their own risk. Party Fish is not responsible for injuries or accidents. Customers will be expected to sign a Responsibility and Liability agreement prior to taking possession of rental equipment.